Refund Policy

1Getting started

You can get started with no credit card required and explore Tulittle fully before you pay, so you can decide with confidence.

2Subscription payments

Paid subscriptions are billed in advance for the chosen cycle (monthly or yearly), plus applicable GST. Your subscription renews automatically unless cancelled.

3Refund eligibility

• 7-day money-back: If you are not satisfied, you may request a full refund within 7 days of your first paid charge.
• Yearly plans cancelled after the 7-day window are not refunded for the remaining period, but you keep access until the cycle ends.
• Renewal charges are generally non-refundable; contact us if you were charged in error.

4How to request a refund

Email [email protected] from your registered email with your account details and reason. Our team will review and respond within 2 business days.

5Processing time

Approved refunds are credited to your original payment method within 5–7 business days. Timelines may vary slightly depending on your bank or payment provider.

6Non-refundable items

• Add-ons or one-time services already delivered.
• Charges older than the eligible refund window.
• Accounts terminated for violating our Terms of Service.

7Cancellations

You can cancel anytime from Dashboard → Plan & Billing. Cancellation stops future renewals; you retain access to paid features until the end of your current billing cycle. Your data remains available for export for a limited period after cancellation.

8Contact

Need help with a refund or cancellation? Reach us at [email protected] or via our Contact page.